A statement from an HP spokesperson said:
In 2024, HP disabled the HEVC (H.265) codec hardware on select devices, including the 600 Series G11, 400 Series G11, and 200 Series G9 products. Customers requiring the ability to encode or decode HEVC content on one of the impacted models can utilize licensed third-party software solutions that include HEVC support. Check with your preferred video player for HEVC software support.
Dell’s media relations team shared a similar statement:
HEVC video playback is available on Dell’s premium systems and in select standard models equipped with hardware or software, such as integrated 4K displays, discrete graphics cards, Dolby Vision, or Cyberlink BluRay software. On other standard and base systems, HEVC playback is not included, but users can access HEVC content by purchasing an affordable third-party app from the Microsoft Store. For the best experience with high-resolution content, customers are encouraged to select systems designed for 4K or high-performance needs.
Associated costs with HEVC licensing rise
While HP’s and Dell’s reps didn’t explain the companies’ motives, the OEMs disabling codec hardware comes as associated costs for the international video compression standard are set to increase in January, as licensing administrator Access Advance announced in July. Per a breakdown from patent pool administration VIA Licensing Alliance, royalty rates for HEVC for over 100,001 units are increasing from $0.20 each to $0.24 each in the United States. To put that into perspective, in Q3 2025, HP sold 15,002,000 laptops and desktops, and Dell sold 10,166,000 laptops and desktops, per Gartner.
Last year, NAS company Synology announced that it was ending support for HEVC, as well as H.264/AVC and VCI, transcoding on its DiskStation Manager and BeeStation OS platforms, saying that “support for video codecs is widespread on end devices, such as smartphones, tablets, computers, and smart TVs.”
“This update reduces unnecessary resource usage on the server and significantly improves media processing efficiency. The optimization is particularly effective in high-user environments compared to traditional server-side processing,” the announcement said.
Despite the growing costs and complications with HEVC licenses and workarounds, breaking features that have been widely available for years will likely lead to confusion and frustration.
“This is pretty ridiculous, given these systems are $800+ a machine, are part of a ‘Pro’ line (jabs at branding names are warranted – HEVC is used professionally), and more applications these days outside of Netflix and streaming TV are getting around to adopting HEVC,” a Redditor wrote.
